Last updated: October 8, 2026
This Shipping Policy applies to orders shipped by Tozo to customers in the United States and Canada.
Shipping Destinations
Tozo currently serves customers in the United States and Canada.
United States Shipping
All United States orders receive free standard shipping with no minimum purchase requirement. United States orders are fulfilled from United States warehouses.
Our order cutoff is 14:00 GMT-08:00, North American Pacific Standard Time (Los Angeles), as configured in Google Merchant Center. Handling time is estimated at 1–3 business days, Monday–Saturday. Carrier transit time is estimated at 1–10 business days, Monday–Saturday. The combined estimated delivery time is 2–13 business days. These are business days, not calendar days.
Delivery times are estimates, not guaranteed arrival dates. Actual delivery may vary because of carrier operations, weather, peak periods, or other circumstances outside Tozo’s reasonable control.
Canada Shipping
Standard shipping is free for eligible orders shipped to Canada unless a different shipping charge is clearly disclosed during checkout before the order is placed.
Canadian orders are typically processed within 1–3 business days. Business days generally exclude weekends and public holidays. Processing time is separate from carrier transit time.
After processing, standard shipping to Canada typically takes approximately 5–12 business days. Delivery times are estimates rather than guaranteed delivery dates. Actual delivery time may vary due to destination, carrier operations, weather, peak shopping periods, customs processing, or other circumstances outside Tozo’s reasonable control.
Tracking
When tracking is available, tracking information will be provided after the order has shipped.
Tracking information may require additional time to become active after the shipment is created or transferred to the carrier.
Multiple Shipments
Products within the same order may occasionally ship separately.
If an order is divided into multiple shipments, packages may arrive at different times and may have separate tracking information.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an address error after placing an order, contact [email protected] as soon as possible.
We will make reasonable efforts to assist before the order ships, but address changes cannot be guaranteed after an order has entered fulfillment or has been shipped.
Delivery Delays
If your shipment is delayed, please review the carrier tracking information first.
If the tracking information indicates a significant problem or has not updated for an extended period, contact [email protected] with your order number.
Customs, Duties, and Taxes
For shipments that may be subject to customs processing, duties, import taxes, or other government charges, the treatment of those charges may depend on the destination, applicable law, order, carrier, and checkout arrangement.
Any charges collected by Tozo will be disclosed during checkout where applicable.
Additional charges imposed by customs authorities, carriers, or government agencies that were not collected by Tozo may remain the responsibility of the recipient unless applicable law requires otherwise.
We do not make representations that every international or cross-border shipment is exempt from customs duties, import taxes, or similar charges.
Lost or Delivery-Issue Orders
If tracking indicates a delivery problem, or if you believe your shipment may be lost, contact [email protected].
We will review the available shipment information and assist with an appropriate resolution based on the circumstances.
Contact Us
For shipping questions, contact:
Store information
This website is operated by Tozo.
Business address: 521 Big Willow Way, Roseville, NC, 27571, United States
Customer support: [email protected]