Last updated: October 8, 2026
At Tozo, we want you to be satisfied with your purchase. This Return & Refund Policy applies to orders shipped to customers in the United States and Canada.
30-Day Return Policy
You may request a return within 30 days after your order has been delivered.
For United States orders, we accept returns of new items only: unopened in the original packaging or never used, with the original packaging, accessories, manuals, and other included materials where applicable. These eligibility conditions do not limit remedies for damaged, defective, or incorrectly supplied items or mandatory consumer rights.
For Canadian orders, the item must be in substantially the same condition in which you received it, with its original packaging, accessories, manuals, and other included materials where applicable.
To start a return, please contact Tozo customer support at [email protected] before sending the product back. Please include your order number and the reason for your return. We will provide return instructions and, where applicable, the appropriate return address.
Please do not send a return to the business contact address or to an address shown on a shipping label or package unless Tozo specifically instructs you to do so. The appropriate return location may vary by product or order.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or different from what you ordered, please contact [email protected] as soon as reasonably possible. Include your order number and, where appropriate, photographs or other information that helps us understand the issue.
If we confirm that an item was damaged, defective, or incorrectly supplied, Tozo will provide an appropriate resolution, which may include a replacement or refund.
If Tozo requires a confirmed damaged, defective, or incorrect item to be returned, Tozo will be responsible for reasonable return shipping costs or will provide an appropriate return method.
Change-of-Mind Returns
Returns for reasons such as ordering the wrong size or color, no longer wanting the item, or other change-of-mind reasons are accepted within the 30-day return period, provided the item meets the return eligibility requirements.
Eligible United States returns, including change-of-mind returns, have free return shipping. Contact our customer support for authorization and the free return-shipping method before sending your return. For Canadian change-of-mind returns, the customer remains responsible for return shipping costs.
Original shipping charges, if any, are non-refundable unless required by applicable law.
Non-Returnable Items
Certain items may not be eligible for return for health, hygiene, safety, or other legitimate reasons.
These may include:
- personalized or customized products
- perishable goods
- opened personal-care or hygiene products
- items that cannot reasonably be resold after opening
Any product-specific return restriction will be disclosed on the applicable product page where appropriate.
These restrictions do not affect your rights regarding products that arrive damaged, defective, or incorrect.
Return Shipping
Returns must be sent using the instructions provided by Tozo customer support.
Customers are responsible for securely packaging returned products.
For eligible United States returns, Tozo provides free return shipping through the return method supplied by customer support. For Canadian customer-initiated change-of-mind returns, the customer is responsible for return shipping costs.
For confirmed damaged, defective, or incorrect items where a return is required, Tozo will cover reasonable return shipping costs or provide an appropriate return method.
Do not send products to the Tozo business contact address unless our customer support team specifically instructs you to use that address for your return.
Restocking Fees
Tozo does not charge a restocking fee for eligible returns.
Refunds
After we receive and inspect your return, we will notify you of the outcome.
Approved refunds will be issued to the original payment method within 5 business days after the return has been inspected and approved.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account after Tozo has issued it.
Exchanges
Because product availability can change, we do not guarantee direct exchanges.
If you need a different product, size, or color, please contact [email protected].
In some cases, the simplest option may be to return the original item and place a new order.
Order Cancellations
If you need to cancel an order, please contact [email protected] as soon as possible.
We will make reasonable efforts to cancel the order before it is processed or shipped.
Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. In that case, the return process described in this policy will apply after delivery.
Contact Us
If you have questions about a return, refund, or your order, please contact us:
Email:
[email protected]
Business Address:
521 Big Willow Way, Roseville, NC, 27571, United States
Please note that the business address above is not automatically the return address. Contact [email protected] before sending any return.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
Store information
This website is operated by Tozo.
Business address: 521 Big Willow Way, Roseville, NC, 27571, United States
Customer support: [email protected]